Inclusions & Exclusions
What's covered as standard, what falls outside the scope of a quote, and what we need from you on the day — set out clearly so there are no surprises once work is underway.
Inclusions & Exclusions
General
1.1Our work strictly follows industry practices and building standards, and we maintain compliance with established guidelines to ensure safety and quality.
1.2Our team follows all safety protocols mandated by workplace regulations, including wearing Personal Protective Equipment such as steel-capped boots, per WorkSafe laws. While we respect diverse beliefs and practices, workplace safety laws must take precedence over personal preferences. Customers must provide floor protection at their own expense, and refusing worker access due to PPE constitutes a breach of contract.
1.3Replacing older glass with thicker alternatives may be necessary to meet current building standards. Older frames with rubber seals may not fully accommodate thicker glass, requiring silicone seals instead.
1.4Timber window glass replacement uses putty or timber beading. Putty only comes in a cream colour. Painting services for frames are not included — customers must arrange this separately.
1.5Timber-beaded frames may experience bead snapping during removal due to previous silicone application. Replacement beads are provided courtesy, but customers must paint them.
Shower Screens
2.1Mounting and fixture conditions cannot be evaluated until the old screen is removed. Any damage discovered underneath requires the customer to arrange a tiler at their own expense.
2.2Newer shower screens are typically smaller than older models, which can leave visible screw holes or silicone marks requiring tiler attention.
2.3All pipework and electrical wiring must be accurately located and clearly marked before our installers begin any work, to prevent accidental damage.
Pet Doors
3.1Installing pet doors in sliding or flyscreen doors may affect their operation, requiring adjustments or framework modifications.
3.2Damage caused by pet behaviour is classified as misuse and voids the warranty. See our pet door installation page for more detail.
Customer Responsibilities
4.1Customers must ensure clear access to installation areas and remove obstacles beforehand. Furniture moving or access delays may incur additional charges.
4.2Any existing fixtures that could impact installation should be disclosed beforehand.
4.3Quotes assume immediate site access. Time spent collecting keys is billed additionally unless specified otherwise in the quote.