A Week of Being Given the Run-Around, Fixed the Day They Called Us
On this page
A homeowner in Batesford had a broken toughened awning window. They had already spent over a week being given the run-around by another glazier before they called us.
The delay is the story here
A broken awning window is not a complicated job. It is a measure, an order and a fit.
What turns it into a week is not difficulty, it is a business that has quoted the work and not scheduled it. Meanwhile the homeowner has a compromised window, no date, and no way to know whether chasing again will change anything.
Being out of the area is usually the reason. Batesford sits outside Geelong proper, and it is the kind of address that quietly slides down someone's run sheet.
Same day
We responded quickly and completed the job with same-day service, replacing the damaged panel with laminated safety glass to restore security and improve safety on the original toughened specification.
What the job involved
We made the area safe and removed the broken glass, prepared the awning window frame for reglazing, and installed the new panel. Straightforward work, done on the day it was booked.
Before
After
The job in short
- Site: Residential, Batesford
- Damage: Toughened awning window broken
- Background: Over a week of delays from another provider before we were called
- Response: Same day, frame prepared and reglazed
- Replacement: Laminated safety glass
